Help Center
Answers before you ask
The most common questions about credits, generation and exports.
A generation failed — am I charged?+
No. Failed or rejected jobs refund their reserved credits automatically and record the provider's error on the job.
Why is a scene still pending?+
Scenes are only queued once you press generate. A queued scene waits for the provider; if the provider is not configured on this deployment, the job is marked blocked instead of charged.
How do I get a final MP4?+
Finished scene clips are downloadable individually. Final multi-scene assembly needs the renderer service connected to this deployment.
Which languages are supported?+
Scripts and prompts can be written in the languages listed in the studio, and prompts are generated in the language you pick.
How do I change my plan?+
Open Subscription in the app. Plan changes only apply once the payment provider confirms the charge.
Can I keep my brand look across videos?+
Yes — the brand kit stores logos, colors, fonts, watermark and a default voice, applied on export.
Still stuck?
Signed in? Open Support inside the app so the ticket is linked to your account. Otherwise use the contact form.